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Medicaid Service Coordination

Get the best in support, advocacy and assistance from our Medicaid Service Coordination Team. Our team knows the community and the government system and how to access services and coordinate care. A Medicaid Service Coordinator (MSC) helps Medicaid-eligible individuals and their families to coordinate a broad range of services.

The MSC you select will be there to assist you throughout your life. This person will help you and your circle of support create and manage your Individualized Service Plan. This plan is based on your wants and needs to help you live a full and participatory life in your home community. We hope you will choose one of the E John Gavras Center’s MSCs!

Read about what some of our clients have to say.

“We have a lot of people that touch our lives but only a handful that go above & beyond… My child’s Service Coordinator truly helped make our child’s life better. She stands up for those who need it.” ~Gavras Parent
She is a nice person. She helped me find a job.  She is there for my meetings. ~ Gavras Consumer

Service Coordination is a program for individuals diagnosed with a developmental disability. It is based on a person-centered approach to planning services and supports. These services and supports could include accessing funding for services, advocacy in a variety of settings, such as school or work, making referrals, facilitating meetings and maintaining benefits and eligibility. Print out an E. John Gavras Center MSC brochure.MSC brochure 12 path updated

Complete this application and mail or fax it to the E. John Gavras Center, attn: Sarah Kelly.  The contact information is on the form. OPWDD Application EJG

Frequently Asked Questions

Do we need a Medicaid Service Coordinator?

A Medicaid  Service Coordinator helps individuals with developmental delays or disabilities get access to the many lifelong habilitative programs and services only available through the New York State Office for People with Developmental Disabilities (OPWDD).

What can an MSC do for us?

Help individuals and their loved ones explore their wants and needs, then create an Individualized Service Plan to meet those needs.

An MSC can help you gain access to programs and services through the OPWDD including community habilitation, day habilitation, residential services and others.

An MSC can also help you gain referral to additional clinical services such as OT, PT, speech, psychological, psychiatric, nutritional and social work counseling needed outside of the school setting.

See the attached brochure for more ideas.

What qualities should I look for in a Medicaid Service Coordinator?

Someone you trust and feel comfortable with— a person who is able to listen and understand what you want in life, and knows how to help you make it happen.

Look for a person who is knowledgeable about the community and the OPWDD system of services and programs.

Does my preschooler need a service coordinator?

Yes, if he or she have a developmental delay or disability, start the process early.

A service coordinator can help families transition from the Early Intervention(EI) program to the  Committee for Preschool Special Education(CPSE) and beyond. The coordinator acts as a resource guide, helping children with developmental delays or disabilities and their parents in obtaining access to the lifelong habilitative programs and services only available through the New York State Office for People with Developmental Disabilities(OPWDD).